Frequently Asked Questions
Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals)
- Sedans - receive 30 minutes free on domestic and on international flights.
- Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
- Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
- SUVs - receive 30 minutes free on domestic and 50 minutes free on international flights.
Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.
All of our cars are new models.
Luxury Sedans are either Cadillac, Lincoln Towncar or Mercedes S-Class sedans which are available in dark and light colors.
Stretch Limousines - 2010 models are all Lincoln Towncars and available in black and white colors. Also included in the limo is a TV, DVD and CD Player with a full sound system. A Bar is included with soft drinks.
Luxury Passenger Vans - for all airport pickups these vehicles can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers.
SUVs - can accommodate up to 6 passengers and up to 6 medium size luggage pieces.
At the time of the actual reservation ChoachLX only takes an authorization on the card to guarantee funds availability. It will show as "Pending funds" on your credit card account statement. The authorization amount is usually higher than the expected charges, just in case if you decide to make some additional stops you did not inform us of or change your destination. The final charge from ChoachLX will occur after the services provided by our company are complete (most sales will show on the same day).
Call toll free (888)-775-2909 - TollFree so that one of our dispatchers can get in touch with the driver and help you to locate each other. Call (888)-775-2909 - TollFree or email in the event your plans or flight have been changed.
Airport services can be changed or canceled within up to 24 hours of the reservation to allow for canceled or delayed flights. To avoid being charged for hourly services you must cancel your reservation at least 24 hours before service time*. You must provide confirmation # for each reservation.
Email your cancellation at least 24 hours before service
Fax your cancellation at least 24 hours before service
Phone your cancellation 24 hours
* Some vehicles such as Stretch SUVs and Limo Buses may be subject to 7 day cancellation policies in the event of specific busy days or events. The client will always be notified of this before making the reservation.
After you have received your "Confirmation Ticket" with a Trip Number, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)
Our rates are by the hour (BTH) also known as A/D (as directed). They vary by vehicle type and the hourly minimums are stated immediately next to the rates. These hourly minimum booking times stipulate that the reservation must be for at least this number of hours, which can include the garage time. Please call (888)-775-2909 - TollFree for a further explanation of these policies.
